Ticket triage

Duckie AI

AI support-agent platform that searches knowledge, follows workflows, takes actions, and resolves tickets.

eesel AI

AI helpdesk agent that answers customers, drafts replies, triages tickets, and escalates support issues.

Insurance Ticket Classification XML

Classify an insurance support ticket as billing, claims, policy comparison, or general inquiry using XML.

Order Status Classification JSON

Classify an order-status message with shipping state, identifiers, carrier, ETA, sentiment, and reply bullets.

Support Ticket Urgency Ranking in JSON

Rank support ticket subjects by urgency with JSON scores.

Classify an insurance support ticket by category

Classify an order-status message into shipping JSON

Rank support tickets by urgency from the subject lines