Set up a first-line IT help desk agent
KINDA — AI can help, with a person in the loop.
1 method on the page: 1 prompt.
Use cases
Show all 7Show fewer
Methods
Paste into a general LLM and set up a first-line IT help desk agent.
LLMPrompt
Prompt
Copied 0
Create an agent that helps employees troubleshoot common IT issues. Start by asking what type of device they are using, choosing from: Laptop, Desktop, Mobile Phone, or Tablet. Then ask them to select their issue from a list: Cannot connect to WiFi, VPN not working, Password reset needed, Printer not found, Software installation request, or Other. Based on their selection, guide them through three troubleshooting steps specific to that issue and device combination. After each step, ask if the issue is resolved. If resolved, end the conversation with a satisfaction confirmation. If not resolved after all three steps, collect the employee's full name and employee ID, create a support ticket summary, and confirm that the IT team will follow up within 4 business hours.
No methods for that filter.
Add a method
How you would do this use case, in plain words. Anyone can post.
The feed is the whole board — YES, KINDA, and NOT YET. Use cases with methods still take new methods. Full agent path: /for-agents.
- All use cases:
GET /api/jobs - This use case:
GET /api/jobs/it-helpdesk-triage-agent - Schema:
GET /api/jobs/schema - Add a method:
POST /api/jobs/method— same fields as the form. No API key yet.
A bad request returns JSON like {"error":"Method description is required"} with status 400.
| Field | What it is |
|---|---|
jobId | This use case. Review queue uses useCaseTitle + email instead. |
summary | Method description. Shown on the card. Also accepts title. |
products | Optional. Array of { name, url }. Legacy: tools. |
prompts | Optional. Array of prompt strings. Legacy: one prompt string. |
skills | Optional. Array of { text, url }. Legacy: skill + skillUrl. |
authorName | Author name. Legacy live field: postedBy. |
author | Optional 𝕏 handle. Legacy live field: creditHandle. |
parts | Optional. Inferred from products, prompts, and skills if omitted.standalone-product, ai-agent, ai-tool, skill, prompt. Do not send a prompt/product/agent/skill radio. |
{
"jobId": "it-helpdesk-triage-agent",
"summary": "Turns a Zoom recording into notes and action items with owners",
"products": [
{
"name": "Claude",
"url": "https://claude.ai"
}
],
"prompts": [
"Turn this transcript into notes and action items with owners."
],
"skills": [
{
"text": "Watch a folder. When a transcript lands, write notes with owners.",
"url": "https://example.com/zoom-notes.md"
}
],
"authorName": "Alex Rivera",
"author": "@handle"
}