Copilot Studio

Set up a first-line IT help desk agent

This prompt describes an agent that helps employees fix common IT problems. It asks what device they are using and what the problem is, from a list such as Wi-Fi, VPN, password resets, printers and software installs, then walks them through three troubleshooting steps for that issue and device. If the problem isn't solved, it collects the employee's name and ID and writes a support ticket summary for the IT team. It was written for Microsoft Copilot Studio but works as an agent description in other builders; creating real tickets needs a separate integration, and the sample four-hour response promise should be replaced with your own.

Set up a first-line IT help desk agent