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eesel AI

AI helpdesk agent that answers customers, drafts replies, triages tickets, and escalates support issues.

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Overview

eesel AI is a customer-support chatbot and helpdesk agent that learns from help centers, internal documents, websites, and resolved tickets. It can answer customers, draft or send helpdesk replies, triage tickets, and escalate conversations to human teams. The product supports helpdesk integrations and can also run as a website chat widget connected to a knowledge base.

Key features

  • Knowledge-base trained answers
  • Helpdesk reply drafting
  • Ticket triage
  • Human escalation
  • Website chat widget
  • Zendesk, Freshdesk, and Intercom integrations
  • Resolved-ticket learning

Use cases

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Last updated 2026-09-16