Kapa.ai

Technical support agents that answer documentation questions and assist teams inside websites and Zendesk.

Overview

Kapa.ai provides AI support agents for technical and developer-facing documentation. Its support form agent answers questions before a ticket is submitted, while its Zendesk Agent assists representatives with follow-up questions, draft replies, and ticket summaries. Kapa can be embedded in a website with a widget or connected to Zendesk, with unresolved conversations passed to human support.

Key features

Documentation-based answers
Support-form deflection
Zendesk Agent integration
Reply drafting
Ticket summaries
Website widget
Human support handoff

Use cases

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Last updated 2026-09-16