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Intercom Fin

Intercom's AI customer service agent that answers support questions over chat, email, and voice.

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Pricing

Sold with Intercom. You pay when Fin resolves a conversation.

Overview

Fin is Intercom’s customer agent. Customers ask a question and Fin answers over chat, email, voice, and other channels.

It can look things up and take actions in connected systems. If it cannot finish, it can pass the conversation to a person. It works on Intercom and also with Salesforce, HubSpot, Freshdesk, and others.

Key features

  • Customers ask a question and Fin answers
  • Can look up orders, start refunds, or update an account
  • Works with Intercom and other helpdesks
  • You set the tone, knowledge, and steps without writing code
  • You can test it before it goes live
  • You pay when Fin resolves a conversation

Use cases

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Last updated 2026-08-29