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Tidio

Lyro is an AI customer service agent that answers from support content and hands off complex questions.

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Pricing

Each Tidio account starts with 50 free Lyro conversations; paid plans provide higher limits.

Overview

Tidio provides Lyro, an AI customer service agent that uses a business’s support content and guidance to answer customer questions. Lyro can handle multiple questions in one conversation, perform supported actions such as order updates or lead qualification, and hand off questions it cannot answer to a human agent. It connects with Tidio and other customer service platforms.

Key features

  • Support-content knowledge base
  • Guidance for tone and escalation rules
  • Smart actions for orders and lead qualification
  • Human handoff and live monitoring
  • Resolution and satisfaction analytics
  • Integrations with Zendesk, Intercom, and Salesforce

Use cases

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Last updated 2026-09-16