Ace Waves

Customer-support ai agents that resolve complex cases and take actions across business systems.

Overview

Ace Waves provides ai agents for consumer brands and customer operations. The agents handle multi-step requests such as refunds, subscription changes, and order disputes inside helpdesks, CRMs, order systems, billing tools, and payment platforms. They work across voice, chat, email, and social channels, with human handoff and traceable decision logs.

Key features

Multi-step case resolution
Actions in business systems
Voice, chat, email, and social channels
More than 90 languages
Human handoff with context
Agent Graph coordination
Decision and action logs

Use cases

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Last updated 2026-09-16