Forethought

AI customer-support platform that resolves inquiries, triages tickets, and assists human support agents.

Overview

Forethought is an AI customer-support platform with agents for chat, email, voice, and other support channels. Its agents can resolve inquiries, triage tickets, and assist human representatives. Autoflows help agents understand intent, follow business policies, and take actions through end-to-end support workflows.

Key features

Multichannel support agents
AI ticket resolution
Ticket triage
Human agent assistance
Autoflows
Intent understanding
Policy-based actions

Use cases

Alternatives

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Last updated 2026-09-16