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Decagon

AI customer-support agents that resolve conversations across chat, voice, email, SMS, and other channels.

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Overview

Decagon provides ai agents for customer support across chat, voice, email, SMS, and other channels. The platform connects to customer-service systems, handles conversations and actions, and escalates to human teams when needed. Teams can define workflows and policies in natural language through Agent Operating Procedures, then use testing, analytics, and quality monitoring to manage the agents.

Key features

  • Multichannel support agents
  • Chat and voice support
  • Email and SMS handling
  • CRM and helpdesk integrations
  • Agent Operating Procedures
  • Human escalation
  • Testing and quality monitoring

Use cases

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Last updated 2026-09-16