Lorikeet

Customer-service ai agents that resolve complex issues across chat, email, voice, SMS, and WhatsApp.

Overview

Lorikeet provides customer-service ai agents designed to resolve issues end to end. Its Concierge Agent works across chat, email, voice, SMS, and WhatsApp, connects to business systems, follows configurable workflows and compliance controls, and can take actions such as refunds or account updates. Complex cases can be escalated to human teams.

Key features

End-to-end issue resolution
Chat, email, voice, SMS, and WhatsApp
Business-system connections
Configurable workflows
Compliance guardrails
Refund and account actions
Human escalation

Use cases

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Last updated 2026-09-16