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Siena

AI-native customer service platform for ecommerce brands with support, shopping, reviews, and quality agents.

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Overview

Siena is an AI-native customer service platform for ecommerce and retail brands. Its agents handle customer support, shopping guidance, reviews, and quality assurance across connected customer channels. Siena can manage post-purchase workflows such as order updates, returns, refunds, and replacements, while Copilot assists human agents and Ask Siena builds workflows from business documents and conversations.

Key features

  • Customer Service Agent
  • Shopping Agent for product guidance
  • Reviews Agent for review management
  • QA Agent and conversation scoring
  • Topics Explorer for customer insights
  • Ask Siena workflow and policy builder
  • Collaborative AI Routing with human handoff

Use cases

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Last updated 2026-09-16