Support Ticket Urgency Ranking in JSON

Anthropic Cookbook

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Overview

Rank support ticket subjects by urgency with JSON scores.

Use cases

Prompt
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Rank these support ticket subject lines by urgency.

Return ONLY JSON:
{
  "ranked": [
    {"id": "", "subject": "", "urgency": 1-5, "reason": "", "suggested_queue": "sev1|sev2|sev3|spam"}
  ]
}

Subjects:
<<<paste id + subject lines>>>

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