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Order Status Classification JSON

Anthropic Cookbook

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Overview

Classify an order-status message with shipping state, identifiers, carrier, ETA, sentiment, and reply bullets.

Use cases

Prompt
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Classify the customer message about an order. Return ONLY valid JSON:

{
  "status": "processing|shipped|out_for_delivery|delivered|delayed|canceled|return_started|unknown",
  "order_id": "string|null",
  "tracking_number": "string|null",
  "carrier": "string|null",
  "eta": "string|null",
  "customer_sentiment": "pos|neu|neg",
  "suggested_reply_bullets": ["string"]
}

Extract IDs only if present. Do not invent tracking numbers.

MESSAGE:
<<<paste>>>

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