This prompt has ChatGPT draft a short reply to an unhappy customer. Tags keep the customer's message separate from the facts your team has checked, and the reply may not promise refunds or dates that the facts do not include. If something needed is missing, the assistant lists it before the draft.
Write the reply to a customer complaint.
The complaint is between the <complaint> and </complaint> tags.
The verified facts are between <facts> and </facts>. Don't add circumstances you can't find there.
Tone [friendly but firm]. Language [English]. 150 words at most.
Order: acknowledge the problem in one sentence, explain what happened, say what we're doing and by when, leave a direct contact.
Don't promise refunds or timelines that don't appear in the facts. If the facts are missing information you need, list it before the draft.
<complaint>
[paste the customer's message here]
</complaint>
<facts>
[paste here what your systems show and what you have decided]
</facts>
Support Chat Reply JSONAnswer a support message from supplied knowledge with response, mood, categories, suggestions, and agent-routing fields in JSON.Customer support
Write a support reply that stays within policyThis prompt writes a reply to a customer using their message, the known facts, and your policy limits. The reply opens with empathy, gives the answer or next steps, explains any limits and offers other options, and closes by asking for one clear reply.Customer support
Reply to an angry refund request outside your policyA short prompt from EasyPrompt's customer-service guide for a customer who wants a full refund the policy does not allow. You paste their message and fill in the policy, what you can actually offer, the goal, tone and length. The example is a day-41 order where only credit or an exchange is possible, and a person still decides any exception. Swap the example policy for your own, and remove the customer's personal details before you paste their message.Customer support
Ask a seller for a refund, then draft a card dispute if refusedAn Agents Handbook prompt for ChatGPT that organizes a failed purchase into a dated timeline, lists the routes open to you (asking the seller, a card dispute, or a claim with the payment service) with deadlines and official pages to check, then pauses for you to confirm. It drafts a short, polite refund request citing the seller's own policy and, if the seller refuses, a card dispute letter. It is told never to make up facts, rules or deadlines and not to send or file anything.Personal assistant
