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Zendesk

ai agents resolve customer requests across messaging, email, web forms, API, and voice channels.

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Overview

Zendesk ai agents answer customer questions and resolve requests across messaging, email, web forms, API, and voice channels. Teams can ground responses in trusted knowledge sources, describe generative procedures, configure scripted dialogues, and authorize actions in Zendesk or connected systems. Agentic AI can reason through multi-intent requests, ask clarifying questions, and hand off to people with context.

Key features

  • Knowledge-based customer answers
  • Generative procedures from business policies
  • Scripted and branching dialogues
  • Authorized actions and custom APIs
  • Multilingual agentic conversations
  • Multi-intent reasoning and clarification
  • Automation reporting and analytics

Use cases

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Last updated 2026-09-16