Parloa

AI agent management platform for high-volume customer conversations across voice and contact-center channels.

Overview

Parloa provides an AI agent management platform for contact centers. Its customer-facing agents handle conversations at scale in multiple languages and support tasks such as scheduling, refunds, recommendations, billing questions, order support, and ticket resolution. The platform covers the AI agent lifecycle, including design and testing, and is built for regulated, high-volume environments.

Key features

Customer-facing voice AI
Multilingual conversations
Contact-center agent management
Agent design and testing
Scheduling and refund workflows
Order and billing support
Enterprise security controls

Use cases

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Last updated 2026-09-16