Joy

AI answering service that handles business calls with live-agent backup and human transfer.

Overview

Joy is an AI answering service from Specialty Answering Service. Its AI receptionist answers calls around the clock, handles common questions, captures leads, schedules appointments, and routes callers. Every plan includes live-agent backup, and callers can request a person for complex or urgent issues. Businesses can also use a live-operators-only configuration.

Key features

24/7 AI call answering
FAQ handling
Lead capture
Appointment scheduling
Call routing
Live-agent backup
Human transfer on request

Use cases

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Last updated 2026-09-16