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PolyAI

Voice ai agents for customer service that handle phone conversations, complete tasks, and escalate with context.

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Overview

PolyAI provides enterprise voice ai agents for customer service. Agents handle natural phone conversations, answer questions, and complete tasks such as bookings, payments, claims, and order support. They can connect to telephony, CRM, knowledge-base, and backend systems, then escalate to human agents with conversation context. Teams can build agents with Agent Studio, the developer ADK, or REST APIs.

Key features

  • Natural phone conversations
  • Booking and payment workflows
  • Claims and order support
  • Telephony integrations
  • CRM and backend connections
  • No-code Agent Studio
  • Developer ADK and REST APIs

Use cases

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Last updated 2026-09-16