This prompt writes a short reply that turns down a customer request. You paste the customer's email, the real reason you can't do it and any alternative you can offer, and it writes a kind reply that says no in the first two sentences, explains why in plain words and offers the other option.
A customer asked for [what they asked for]. We cannot do it because [real reason].
What we can do instead: [option, or "nothing"].
Customer email: [paste].
Write a short, kind reply that says no clearly in the first two sentences, gives the reason in plain words, and offers the other option.
Under 100 words. No "unfortunately" at the start. No long apology.
Reply to an upset customer and calm things downThis prompt drafts a reply to an unhappy customer. You give it the customer's message, the facts you actually know and what you're allowed to offer, and it first shows a short analysis of the stated and underlying complaint, then the reply, plus a note on anything in the reply that could make things worse.Customer support
Reply to an angry refund request outside your policyA short prompt from EasyPrompt's customer-service guide for a customer who wants a full refund the policy does not allow. You paste their message and fill in the policy, what you can actually offer, the goal, tone and length. The example is a day-41 order where only credit or an exchange is possible, and a person still decides any exception. Swap the example policy for your own, and remove the customer's personal details before you paste their message.Customer support
Calm an upset customer with a direct, fair replyThis prompt drafts a support reply to an upset customer from the facts you supply: what actually happened, what you can offer and what you cannot do. It opens by naming the customer's problem in their words, admits fault plainly when you were at fault, gives a concrete fix and date, and ends with one next step. It bans stock phrases, keeps chat replies under 150 words and email under 200, and also points out the sentence most likely to make the customer angrier.Customer support
Answer a customer whose delivered order never arrivedThis prompt writes a reply to a customer whose package shows as delivered but did not reach them. It suggests the likely places to look first, then explains what happens next under your policy without implying blame. It marks address mismatches and policy gaps for the agent sending it.Customer support
Write a support reply that stays within policyThis prompt writes a reply to a customer using their message, the known facts, and your policy limits. The reply opens with empathy, gives the answer or next steps, explains any limits and offers other options, and closes by asking for one clear reply.Customer support
Answer an unhappy customer using checked facts onlyThis prompt has ChatGPT draft a short reply to an unhappy customer. Tags keep the customer's message separate from the facts your team has checked, and the reply may not promise refunds or dates that the facts do not include. If something needed is missing, the assistant lists it before the draft.Customer support
