Customer service replies

Reply to an upset customer and calm things down

This prompt drafts a reply to an unhappy customer. You give it the customer's message, the facts you actually know and what you're allowed to offer, and it first shows a short analysis of the stated and underlying complaint, then the reply, plus a note on anything in the reply that could make things worse.

Say no to a customer request kindly and clearly

This prompt writes a short reply that turns down a customer request. You paste the customer's email, the real reason you can't do it and any alternative you can offer, and it writes a kind reply that says no in the first two sentences, explains why in plain words and offers the other option.

Reply to an upset customer and calm things down

Say no to a customer request kindly and clearly