Write internal and customer incident updates
Overview
This prompt writes a status update for a live incident from the timeline and current state. It gives two versions: one for the internal ops team with owners and next steps, and one for customers that sticks to known facts. Both include when the next update will come.
Use cases
Prompt
Copied 0
Draft an incident update based on this timeline and current status: [paste]. Provide two versions: an internal ops update with owners and next actions, and an external safe update that is clear and avoids guessing. Include the next update time.
Can AI?
- Write an incident status update for customers and staffPaste into a general LLM and write an incident status update for customers and staff.
