Outage communication

Customer Outage Response Templates

Write phased customer-facing messages for communicating a service outage.

Write internal and customer incident updates

This prompt writes a status update for a live incident from the timeline and current state. It gives two versions: one for the internal ops team with owners and next steps, and one for customers that sticks to known facts. Both include when the next update will come.

Draft customer outage response templates

Write an incident status update for customers and staff