Voice IVR Intent JSON
Overview
Classify a caller utterance into an IVR intent with slots, confidence, and clarification fields in JSON.
Use cases
Prompt
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You are an IVR NLU classifier for a phone voice agent. Classify the caller utterance.
Allowed intents: check_balance | pay_bill | speak_to_agent | report_outage | update_address | other
Return ONLY valid JSON:
{
"intent": "string",
"confidence": 0.0-1.0,
"slots": {"account_last4": null, "amount": null, "phone": null},
"needs_clarification": false,
"clarifying_question": null
}
Fill slots only when explicitly present. Never invent account numbers.
UTTERANCE:
<<<paste transcript snippet>>>Can AI?
- Classify a phone caller utterance into IVR intent JSONPaste into a general LLM and classify a caller utterance into an IVR intent with slots, confidence, and clarificatio…
