Pricing

Salesforce customers can start with Agentforce via Foundations; paid options include Flex Credits, Resolutions, or per-user licensing.

Overview

Agentforce is Salesforce’s AI agent platform for customer and employee work. You configure agents with Agent Builder, subagents, actions, and natural-language instructions grounded in CRM and Data 360 context. Agents can run across web, phone, and apps for service, sales, HR, IT, and field workflows, with human handoff when needed. The platform includes voice, observability, multi-agent orchestration, and MCP connections to partner tools.

Key features

Agent Builder for subagents, actions, and instructions
Job-ready agents for sales, service, HR, and more
Long-horizon runtime for multi-day workflows
Agentforce Voice across channels
Multi-agent orchestration and MCP tool connections
Observability and tuning recommendations
Atlas Reasoning Engine for plan-and-act loops

Use cases

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