This skill handles HubSpot support tickets through the hubspot CLI. It creates a ticket linked to a contact or company, lists open or unassigned tickets by priority, moves batches of tickets between stages, logs a resolution note, and closes the ticket. It checks the portal's own pipeline and field values at the start of each session.
Write an escalation brief for a support issueThis skill packages a customer problem for the engineering team, product managers, or company leaders. The brief states the impact, describes the issue, lists what support already tried, gives reproduction steps for bugs, and says what is needed. It fits cases with repeated reports, a churn threat, or a missed SLA.Customer supportEscalationsTickets
Answer small-business support emails with order contextThis skill takes a customer message passed along by the owner and writes an answer that sounds like them. Before writing, it checks order and refund status in PayPal, Square, Stripe, or Shopify, the customer's past dealings in the CRM, and existing Zoho Desk tickets. It can issue a refund, but only after the owner approves. With Shopify connected, it can also list orders that need attention before customers write in.Customer supportSmall BusinessRefunds
Azure DiagnosticsDebugs Azure production issues with AppLens, Monitor, resource health, and safe triage.Customer support
GH Address CommentsAddresses GitHub PR review comments systematically with gh—triage, reply, and fix loops.Customer support
Manage reviews and reputation for a small businessThis skill gathers reviews from Google, Yelp, and Facebook along with tickets, disputes, and email, and groups them into themes with customer quotes. It drafts a reply to each review in the owner's voice for approval, flags customers who stopped buying, and suggests win-back offers.Customer supportReviewsSmall Business
Prisma Database SetupConfigures Prisma with Postgres, MySQL, SQLite, MongoDB, and other supported providers.Customer support
