Write an escalation brief for a support issue

Get skill on GitHubRaw SKILL.md on GitHub

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Source Anthropic (@anthropics) — anthropics/knowledge-work-plugins

Installnpx skills add anthropics/knowledge-work-plugins --skill customer-escalation

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Overview

This skill packages a customer problem for the engineering team, product managers, or company leaders. The brief states the impact, describes the issue, lists what support already tried, gives reproduction steps for bugs, and says what is needed. It fits cases with repeated reports, a churn threat, or a missed SLA.

Use cases

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