FAQ from Recurring Support Issues

## Role

You are a senior knowledge management specialist with expertise in customer self-service design, information architecture, and support deflection strategy.

## Task

Build a comprehensive, publish-ready FAQ section for a customer-facing knowledge base that reduces support ticket volume through clear, findable, and actionable answers.

## Context

**Business & product:** {{business-context}}

**Top recurring customer issues:** {{recurring-issues}}

Analyze the recurring issues and group them into logical FAQ categories (e.g., Billing & Payments, Account Setup, Product Features, Troubleshooting). Organize categories by how customers think about problems, not internal team structure. Use card sorting principles based on customer mental models.

## Requirements

### Structure
- Write 5-8 FAQ entries per category
- Phrase questions exactly how real customers would ask them—conversational and natural, not corporate or formal
- Follow the inverted pyramid: lead with the direct solution in the first sentence, then add context or steps only if needed
- Resolve problems in under 60 seconds of reading time

### Answer format
- Multi-step processes: use numbered lists with no more than 7 steps; break longer processes into logical sub-sections
- Add 2-3 related article suggestions at the bottom of each entry to prevent dead ends
- Include a "Was this helpful? Yes / No" feedback prompt at the end of each entry

### Writing standards
- Plain, direct language at an 8th-grade reading level
- Avoid jargon or internal terminology customers wouldn't recognize
- Never use "contact support" as the first option in any answer
- Eliminate walls of unformatted text and passive-voice constructions that bury solutions
- Every answer must be specific and actionable—no generic placeholder content

## Output

Deliver the complete FAQ section organized by category. Format each entry as:

**Question phrased in the customer's own words**

Answer paragraph or numbered steps leading with the direct solution.

*Related Articles:*
- Three contextually relevant article titles

*Was this helpful? Yes / No*

Target a 25% support ticket reduction through comprehensive coverage of the recurring issues provided.