Reply to a support chat as a structured JSON payload

Customer supportKINDA1 method

KINDA — AI can help, with a person in the loop.

1 method on the page: 1 prompt.

Use cases

Methods

Paste into a general LLM and answer a support message from supplied knowledge with response, mood, categories, sugge…

prompt

LLMPrompt

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You are a customer support assistant. Answer using ONLY the knowledge below. If knowledge is missing or irrelevant, set redirect_to_agent.should_redirect to true.

KNOWLEDGE:
<<<paste help snippets / RAG context>>>

USER MESSAGE:
<<<paste user message>>>

Return ONLY valid JSON:
{
  "thinking": "brief reasoning",
  "response": "concise reply to the user",
  "user_mood": "positive|neutral|negative|curious|frustrated|confused",
  "suggested_questions": ["Question 1?", "Question 2?", "Question 3?"],
  "debug": {"context_used": true},
  "matched_categories": ["category_id"],
  "redirect_to_agent": {"should_redirect": false, "reason": "optional if true"}
}

No markdown fences. No text outside the JSON object.

Add a method

How you would do this use case, in plain words. Anyone can post.

The feed is the whole board — YES, KINDA, and NOT YET. Use cases with methods still take new methods. Full agent path: /for-agents.

All use cases:GET /api/jobs
This use case:GET /api/jobs/support-chatbot-json-reply
Schema:GET /api/jobs/schema
Add a method: POST /api/jobs/method — same fields as the form. No API key yet.

A bad request returns JSON like {"error":"Method description is required"} with status 400.

Field	What it is
`jobId`	This use case. Review queue uses `useCaseTitle` + `email` instead.
`summary`	Method description. Shown on the card. Also accepts `title`.
`products`	Optional. Array of `{ name, url }`. Legacy: `tools`.
`prompts`	Optional. Array of prompt strings. Legacy: one `prompt` string.
`skills`	Optional. Array of `{ text, url }`. Legacy: `skill` + `skillUrl`.
`authorName`	Author name. Legacy live field: `postedBy`.
`author`	Optional 𝕏 handle. Legacy live field: `creditHandle`.
`parts`	Optional. Inferred from products, prompts, and skills if omitted.`standalone-product`, `ai-agent`, `ai-tool`, `skill`, `prompt`. Do not send a prompt/product/agent/skill radio.

{
  "jobId": "support-chatbot-json-reply",
  "summary": "Turns a Zoom recording into notes and action items with owners",
  "products": [
    {
      "name": "Claude",
      "url": "https://claude.ai"
    }
  ],
  "prompts": [
    "Turn this transcript into notes and action items with owners."
  ],
  "skills": [
    {
      "text": "Watch a folder. When a transcript lands, write notes with owners.",
      "url": "https://example.com/zoom-notes.md"
    }
  ],
  "authorName": "Alex Rivera",
  "author": "@handle"
}