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Regal AI Phone Agent

Customizable phone ai agents for contact-center calls, messaging, qualification, and support.

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Overview

Regal AI Phone Agents handle inbound and outbound contact-center conversations across calls, SMS, and chat. Teams configure voice, persona, interruption handling, decision logic, and escalation paths for their workflows. Agents can answer questions, qualify leads, manage routine account tasks, and transfer complex conversations to people with context. Regal also provides IVR, routing, simulations, A/B testing, transcriptions, sentiment analysis, and AI quality assurance.

Key features

  • Inbound and outbound phone agents
  • Deployment across calls, SMS, and chat
  • Voice, persona, and interruption controls
  • Customer-data and workflow integration
  • IVR and human handoff routing
  • Transcriptions and sentiment analysis
  • Simulations and A/B testing

Use cases

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Last updated 2026-09-16