item

AI-native CRM that unifies customer context and lets agents execute sales and support work.

Overview

item is an AI-native CRM where teams and ai agents work from shared customer context. It connects information from business tools, provides an assistant for natural-language requests, and turns process documents into agents. The platform includes lead discovery, data enrichment, custom data structures, integrations, and a developer API.

Key features

AI CRM assistant
Document-trained agents
Lead discovery
Data enrichment
Custom data structures
Cross-app actions
Developer API

Use cases

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Data enrichment

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Last updated 2026-09-16