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Avoca

AI front office for service businesses that answers calls, chats, books jobs, and coaches teams.

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Overview

Avoca provides an AI front office for service businesses. Its agents answer inbound calls, texts, and chats, book jobs, and run outbound re-engagement campaigns. Avoca also reviews calls and gives managers visibility into conversations and missed opportunities. The service is positioned for home and field-service categories including HVAC, plumbing, electrical, auto repair, remodeling, roofing, and restoration.

Key features

  • Inbound call, text, and chat answering
  • Job booking and scheduling
  • Outbound SMS and call campaigns
  • Call scoring and coaching
  • Service business workflows
  • ServiceTitan integration
  • Human escalation support

Use cases

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Last updated 2026-09-16