Refund requests

Write the instructions for a customer-support agent

Mastra's customer-support-agent playbook helps you write the setup for an agent that triages and answers support tickets, email, chat, refund requests and product issues. It gives naming and description patterns, a system prompt template, and rules for when the agent may only draft and when it may send or act. Account access, payments, legal threats, privacy requests and large refunds go to a person unless your tools and policy allow otherwise. The file sits in Mastra's enterprise folder, so it is source-available under the Mastra Enterprise Edition License, not open source, and production use needs an agreement with Mastra.