Compliance readiness
1 listing
Skills
Design operations processes, metrics and vendor management
This skill gives an agent a chief operating officer's methods for designing and scaling operations. It covers process mapping with value stream maps and BPMN, finding bottlenecks, operational KPIs and scorecards, vendor selection with RFPs, SLAs and vendor scorecards, readiness for SOC 2, ISO 27001 and GDPR, and how teams change as a company grows from 10 to 100 to 1,000 people. It favors small pilots and evidence over big redesigns. It is not meant for engineering delivery, financial modeling, technology evaluation or legal advice.