This skill from mohitagw15856's pm-claude-skills writes reusable support macros and canned replies. Each one has an empathetic opener, clear steps, slots for personal details and a human close, and it writes several variants for the same situation so replies do not all read the same.
Research a customer question across sourcesThis skill looks up the answer to a customer question across the sources you have, such as past tickets, docs, and account notes. It can check whether a bug was reported earlier or what a given account heard from you in the past. The output gives an answer, key findings, cited sources, gaps, and next steps.Customer supportSupportResearch
Write the instructions for a customer-support agentMastra's customer-support-agent playbook helps you write the setup for an agent that triages and answers support tickets, email, chat, refund requests and product issues. It gives naming and description patterns, a system prompt template, and rules for when the agent may only draft and when it may send or act. Account access, payments, legal threats, privacy requests and large refunds go to a person unless your tools and policy allow otherwise. The file sits in Mastra's enterprise folder, so it is source-available under the Mastra Enterprise Edition License, not open source, and production use needs an agreement with Mastra.Customer supportsupportagents
Sort support tickets by category and priority and draft repliesThis skill gives an agent a standard way to handle incoming support tickets, emails or chats, including exports from Zendesk, Intercom or Help Scout. It reads each ticket for the issue, affected product area, severity and impact, then assigns a category, a subcategory and a priority with a brief reason. If asked, it drafts a reply and adds notes for your team on likely cause, logs to gather and teams to involve. It avoids firm promises on timing, hides personal data when copying to public channels, and lists a few likely categories when the ticket is unclear.Customer supportCustomer support
Answer small-business support emails with order contextThis skill takes a customer message passed along by the owner and writes an answer that sounds like them. Before writing, it checks order and refund status in PayPal, Square, Stripe, or Shopify, the customer's past dealings in the CRM, and existing Zoho Desk tickets. It can issue a refund, but only after the owner approves. With Shopify connected, it can also list orders that need attention before customers write in.Customer supportSmall BusinessRefunds
Turn support tickets into eval dataset rowsCalibre Labs' ticket-to-eval skill takes a customer support ticket, complaint or raw AI trace and removes personal details before anything else. It then writes two eval rows: a regression row that stays near the original wording and is tagged with what went wrong, and a broader row that generalizes the case. It can write to local CSV files or to an eval platform.Customer supportEvals
Manage Plain support threads and help center articlesThis skill lets an agent work in the Plain support platform through its GraphQL API using a small script. It can read customers, threads and timelines, add internal notes, attach GitHub issues to threads, and write, revise and release help-center articles. It can also draft broadcasts and audiences but never schedules or sends them. It needs curl, jq and an API key set as an environment variable, and notes are internal rather than visible to customers.Customer supportCustomer supportHelp centers
Research a customer question across sources
Write the instructions for a customer-support agent
Sort support tickets by category and priority and draft replies
Answer small-business support emails with order context
Turn support tickets into eval dataset rows
Manage Plain support threads and help center articles