A short prompt from OpenAI Academy's customer success collection that asks for three outreach plans for customers who look likely to leave, within one industry or segment. It bases them on recent cancellations, unused features and weak engagement, and each playbook gives a goal, trigger, call to action and timing.
Recommend 3 proactive outreach playbooks for at-risk customers in [industry/segment]. Use trends from recent churn, feature inactivity, and low engagement. Output should include: goal, trigger, CTA, and timing.
Calm an upset customer with a direct, fair replyThis prompt drafts a support reply to an upset customer from the facts you supply: what actually happened, what you can offer and what you cannot do. It opens by naming the customer's problem in their words, admits fault plainly when you were at fault, gives a concrete fix and date, and ends with one next step. It bans stock phrases, keeps chat replies under 150 words and email under 200, and also points out the sentence most likely to make the customer angrier.Customer support
