Turn repeated customer support questions into a docs fix with a coding agent

---
name: "turn-repeated-support-questions-into-a-docs-fix-method"
description: "Use when you need to Turn repeated customer support questions into a docs fix with a coding agent. Spot the repeated question, ask the agent in team chat to update the docs, then review and merge its pull request"
---

# Spot the repeated question, ask the agent in team chat to update the docs, then review and merge its pull request

Job: [Turn repeated customer support questions into a docs fix with a coding agent](https://aiagents.org/canai/turn-repeated-support-questions-into-a-docs-fix)

## Need

- AI agent

## Steps

1. Notice when the same question or confusion appears in several tickets.
2. In your team chat, mention the agent with the specific change: "@[agent] Update [docs page/section]: [what is missing or wrong], based on [ticket links or the correct behavior]."
3. Review the PR that the agent opens against the docs repo. Then merge it, or send it back for edits.
4. Use it when several support tickets show the same confusion and your docs live in a repo a coding agent can open pull requests against, from a team chat such as Slack.
5. Note: Steps from OpenTacit's technique page, credited to Kody Fisher and Zach Hudson (CC BY 4.0).

## Credit

Method author OpenTacit (Kody Fisher and Zach Hudson; CC BY 4.0)
Source: https://opentacit.com/t/turn-repeated-customer-questions-into-a-docs-fix-by-delegating-the-pr/