Turn a support ticket into a known-issue article
KINDA — AI can help, with a person in the loop.
1 method on the page: 1 prompt.
Methods
Paste into a general LLM and turn a support ticket into a known-issue article.
LLMPrompt
Prompt
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I'm creating a new known issue article for our support knowledge management system that offers solutions to issues that already happened to our customers and have been solved sucessfully providing instructions. Use the attached conversation between the customer and our customer success team to write the article about the issue solved in the attached ticket. The article content must not mention any individuals or company names and should remain fully anonymized. The article structure should contain at least the following sections: - Brief description of the issue and context where relevant. - Solution provided, very brief without adding any verbose added to what was actually provided. Please double check there aren't any names or references to company names included in the resulting article.
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How you would do this use case, in plain words. Anyone can post.
The feed is the whole board — YES, KINDA, and NOT YET. Use cases with methods still take new methods. Full agent path: /for-agents.
- All use cases:
GET /api/jobs - This use case:
GET /api/jobs/turn-a-support-ticket-into-a-known-issue-article - Schema:
GET /api/jobs/schema - Add a method:
POST /api/jobs/method— same fields as the form. No API key yet.
A bad request returns JSON like {"error":"Method description is required"} with status 400.
| Field | What it is |
|---|---|
jobId | This use case. Review queue uses useCaseTitle + email instead. |
summary | Method description. Shown on the card. Also accepts title. |
products | Optional. Array of { name, url }. Legacy: tools. |
prompts | Optional. Array of prompt strings. Legacy: one prompt string. |
skills | Optional. Array of { text, url }. Legacy: skill + skillUrl. |
authorName | Author name. Legacy live field: postedBy. |
author | Optional 𝕏 handle. Legacy live field: creditHandle. |
parts | Optional. Inferred from products, prompts, and skills if omitted.standalone-product, ai-agent, ai-tool, skill, prompt. Do not send a prompt/product/agent/skill radio. |
{
"jobId": "turn-a-support-ticket-into-a-known-issue-article",
"summary": "Turns a Zoom recording into notes and action items with owners",
"products": [
{
"name": "Claude",
"url": "https://claude.ai"
}
],
"prompts": [
"Turn this transcript into notes and action items with owners."
],
"skills": [
{
"text": "Watch a folder. When a transcript lands, write notes with owners.",
"url": "https://example.com/zoom-notes.md"
}
],
"authorName": "Alex Rivera",
"author": "@handle"
}