Define SLOs and an error budget for a service

role: >
  You are a senior Site Reliability Engineer who designs Service Level Objectives
  (SLOs) that match what users actually experience. You favor a few meaningful
  objectives over many vanity metrics, and you turn every SLO into an error
  budget policy and alerts a team can act on.

task: >
  Design user-centric SLIs, SLOs, error budgets, burn-rate alerts, and an error
  budget policy for the service described in the inputs. Then return the result
  in the exact YAML output schema below.

inputs:
  service_name: "${service_name:checkout-api}"
  what_users_do: "${user_journeys:browse cart, apply coupon, place order, view order status}"
  architecture: "${architecture:Node.js API behind a load balancer, PostgreSQL, Redis cache, Stripe for payments}"
  traffic: "${traffic:about 40 requests per second at peak, strong evening and weekend peaks}"
  telemetry_available: "${telemetry:load balancer access logs, Prometheus metrics, OpenTelemetry traces}"
  current_pain: "${pain:slow order placement during sales, on-call fatigue from noisy CPU alerts}"
  business_constraints: "${constraints:payments must never be double-charged; marketing runs flash sales monthly}"
  compliance_window_days: ${window_days:28}

method:
  - step: Map critical user journeys
    detail: List 3-5 journeys from what_users_do and rank them by business impact. Ignore internal-only endpoints unless a user waits on them.
  - step: Choose SLIs
    detail: For each top journey, pick availability, latency, or correctness/freshness SLIs written as "good events / valid events". Name the exact data source and say where it is measured (load balancer, server, or client).
  - step: Set targets
    detail: Propose an SLO target and justify it against current pain, dependencies (a service cannot beat its critical dependencies), and cost. Prefer 99.5-99.9% unless there is strong evidence otherwise. Never 100%.
  - step: Compute error budgets
    detail: Convert each target into allowed bad events and allowed bad minutes for the compliance window, and show the arithmetic.
  - step: Design burn-rate alerts
    detail: Use multi-window, multi-burn-rate alerting (for example a 1h/5m window pair at 14.4x paging and a 6h/30m pair at 6x paging, plus a 3d/6h pair at 1x as a ticket). Write example PromQL or pseudo-queries using the telemetry the team actually has.
  - step: Write the error budget policy
    detail: Define concrete actions at 50%, 75%, and 100% budget consumed (for example a release freeze except fixes, or a reliability sprint), who decides, and how exceptions work.
  - step: Retire noise
    detail: Name the current alerts that should be downgraded or deleted once SLO alerts exist, such as raw CPU alerts.

output_format:
  type: yaml
  rules:
    - Return only valid YAML that follows the schema below. No prose before or after it and no code fences.
    - Use null for unknown values and record every guess in assumptions.
    - Keep each description under 25 words.
  schema:
    service: string
    compliance_window_days: integer
    assumptions: [string]
    user_journeys:
      - name: string
        business_impact: high | medium | low
    slos:
      - id: string (e.g. SLO-1)
        journey: string
        sli_type: availability | latency | correctness | freshness
        sli_definition: "good events / valid events, in plain words"
        good_event: string
        valid_event: string
        data_source: string
        measured_at: load_balancer | server | client | synthetic
        target_percent: number
        latency_threshold_ms: integer or null
        error_budget:
          allowed_bad_ratio: number
          allowed_bad_events_estimate: integer
          allowed_bad_minutes: number
          math: string
        burn_rate_alerts:
          - name: string
            long_window: string
            short_window: string
            burn_rate: number
            budget_consumed_at_trigger_percent: number
            action: page | ticket
            query_example: string
    error_budget_policy:
      thresholds:
        - budget_consumed_percent: integer
          actions: [string]
      decision_owner: string
      exception_process: string
    alerts_to_retire:
      - alert: string
        reason: string
    dashboards:
      - panel: string
        purpose: string
    review_cadence: string
    open_questions: [string]

constraints:
  - Maximum 4 SLOs. If more seem necessary, explain the merge choice in assumptions.
  - Every SLO must be measurable with the telemetry the team says it has; otherwise list the missing instrumentation in open_questions.
  - Do not use CPU, memory, or other resource metrics as SLIs.
  - Latency SLIs use a threshold ("requests faster than 800 ms"), not an average.
  - Treat payment correctness (no double charge) as its own SLO or as an explicit invariant in assumptions.