Reply to an angry refund request outside your policy
KINDA — AI can help, with a person in the loop.
1 method on the page: 1 prompt.
Use cases
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Paste into a general LLM and reply to an angry refund request outside your policy.
LLMPrompt
Prompt
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This customer is angry and asking for a full refund. Write a reply. CUSTOMER MESSAGE: [paste it] POLICY: Refunds allowed within 30 days. This order is on day 41 — outside the window. I can offer store credit or a replacement, not a cash refund. GOAL: De-escalate, show I read their message, offer the two things I actually can do. TONE: Calm, human, not defensive. Validate the frustration before mentioning policy. Never argue. LENGTH: Short. Lead with empathy, end with a clear choice.
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How you would do this use case, in plain words. Anyone can post.
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GET /api/jobs - This use case:
GET /api/jobs/angry-customer-refund-reply - Schema:
GET /api/jobs/schema - Add a method:
POST /api/jobs/method— same fields as the form. No API key yet.
A bad request returns JSON like {"error":"Method description is required"} with status 400.
| Field | What it is |
|---|---|
jobId | This use case. Review queue uses useCaseTitle + email instead. |
summary | Method description. Shown on the card. Also accepts title. |
products | Optional. Array of { name, url }. Legacy: tools. |
prompts | Optional. Array of prompt strings. Legacy: one prompt string. |
skills | Optional. Array of { text, url }. Legacy: skill + skillUrl. |
authorName | Author name. Legacy live field: postedBy. |
author | Optional 𝕏 handle. Legacy live field: creditHandle. |
parts | Optional. Inferred from products, prompts, and skills if omitted.standalone-product, ai-agent, ai-tool, skill, prompt. Do not send a prompt/product/agent/skill radio. |
{
"jobId": "angry-customer-refund-reply",
"summary": "Turns a Zoom recording into notes and action items with owners",
"products": [
{
"name": "Claude",
"url": "https://claude.ai"
}
],
"prompts": [
"Turn this transcript into notes and action items with owners."
],
"skills": [
{
"text": "Watch a folder. When a transcript lands, write notes with owners.",
"url": "https://example.com/zoom-notes.md"
}
],
"authorName": "Alex Rivera",
"author": "@handle"
}