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ServiceNow

Enterprise AI platform coordinating agents, workflows, data, and security across business operations.

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Overview

ServiceNow’s AI Platform combines enterprise data, ai agents, workflows, and security. Teams can deploy prebuilt agents or configure their own in AI Agent Studio, while ServiceNow Otto handles requests through chat, voice, mobile, or web. Agent Fabric connects third-party agents and tools, and AI Control Tower provides centralized management, monitoring, and governance across agents, models, and workflows.

Key features

  • Natural-language AI Agent Studio
  • ServiceNow Otto assistant across channels
  • Agent orchestration across workflows
  • Third-party agent and tool connectivity
  • AI Control Tower management
  • Business rules and enterprise context
  • Security, governance, and analytics

Use cases

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Last updated 2026-09-16